Below is the five-step process from your first call to your flight home: what we handle, what you handle, and what to expect at every stage.
Many of our partner doctors trained in the U.S. or Europe and continue ongoing education abroad. Our packages typically run 60-75% less than equivalent procedures in the U.S. without compromising on the surgeon, the implant, or the hospital.
We’re open about all costs so you can be financially prepared for the journey.
We don’t charge upfront deposits until you commit to your first doctor’s appointment following your first free consultation with our Patient Journey Director.
With a background in Swiss luxury hospitality, we coordinate every detail: from your first doctor’s appointment to your accommodation, transport, aftercare, and recovery so you focus on healing while we handle the rest.
Every surgeon and clinic in our network is vetted on credentials, accreditation, infection rates, and willingness to coordinate directly with our patient journey team. We turn down more partners than we sign.
We include optional 30-day complications insurance through our Colombian insurance partner. Covering hospitalization, re-intervention, imaging, and follow-ups for any procedure-related complication.
MedValet is permanently based in Medellín. Your Patient Journey Director lives here, attends every appointment with you, and is reachable on WhatsApp throughout your stay. No time-zone gaps, no handoffs.
Our first step will be to get to know each other through a complementary introductory call with our Patient Journey Director.
Developing an understanding of:
Furthermore, you may arrive to MedValet having done your own research already, which is great. If not, we would like to teach about four key services/roles:
Now that we have met each other, we start planning:
Our Client Journey Director will attend this appointment with you to support, translate if needed and ensure no misunderstanding .
This three-way remote meeting with your doctor will help us create your own personalized schedule and medical plan while you visit Colombia.
In General, we can get you an appointment with our medical partners within a foreseeable future of maximum 15 days.
Keep in mind that we can speed track the appointment if your health needs immediate attention.
We charge a one-time fee of USD 200 to cover the doctor’s first appointment.
This fee includes any further in person consultation with your doctor.
Having met your doctor we now have a clear idea of what your schedule needs to look like and:
Your quote will include:
• A complete breakdown of your estimated costs
• Your proposed medical schedule
• Recommended flight and accommodation options
• Optional financial protection and insurance coverage
Once both parties are ready to proceed:
Initial Deposit: 20% of the total package cost is due within 7 days of confirmation. This locks your surgery date and activates full MedValet coordination.
Final Balance: The remaining 80% is due no later than 7 days before your scheduled arrival in Colombia.
*please note that payment deadlines may vary.
Consent and sign all required documentation for your medical journey, including:
• Medical Tourism Service Agreement
• Medical Treatment Consent Form
• HIPAA Authorization / Medical Release Form
These documents ensure clarity, confidentiality, and a smooth coordination of your care.
Let’s schedule a quick Catch-Up Call before your flight to:
A MedValet team member will personally welcome you upon your arrival at the airport and ensure a smooth check-in at your accommodation.
We’ll be with you every step of the way and attend every medical appointment with you – ensuring your comfort and upholding of the promised itinerary
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MedValet acts solely as a medical-travel facilitator. All medical procedures and treatments are provided by licensed healthcare professionals and institutions. MedValet does not provide medical care, diagnosis, or treatment, and does not guarantee medical outcomes.